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Frequently asked questions

What does the seven-day evaluation include?

Use seven days to explore the app, scan supported cache locations, and preview a cleanup plan. No credit card or account is needed. Actual cleanup and weekly maintenance require a purchased license. Free scans and previews remain available after seven days; there is no automatic charge.

Is this a subscription?

No. The direct-download edition is a one-time $9.99 purchase. Your license has no expiration and is verified offline. There are no recurring charges.

Does AI decide what gets deleted?

No. Despite the name, AI Cache Care does not use an AI model to choose files. It uses a fixed catalog of known caches, explicit safety rules, and your reviewed selection.

Which Macs are supported?

AI Cache Care requires macOS 13 Ventura or later. The app is built for Apple Silicon and Intel Macs. See the download page for release availability.

Will it delete my conversations or projects?

The cleanup policy protects project folders, credentials, sessions, Pictures, Messages, and application data outside the approved cache catalog. Unknown locations are refused. Review the plan before every cleanup and keep regular backups.

What about Adobe caches?

Only the allow-listed Camera Raw cache locations can be cleaned, after you opt in manually and close Adobe apps. Adobe cleanup is excluded from weekly maintenance. Shared media caches and other review-only findings must be managed with Adobe’s own controls.

Does it run in the background?

Only if you deliberately enable licensed weekly maintenance. Choose a day, time, and disk-space thresholds. macOS may ask you to approve the background item in Login Items settings. You can disable it in the app.

Can I use my license offline?

Yes. Enter your emailed key in the app’s License window. The app checks it locally, and both cleanup and the maintenance helper use that same license. No online activation or account login is required.

Where is my license key?

Your key is sent to the email used at checkout. Check spam, then use Recover your license or email hello@aicachecare.com with your purchase address or receipt. Never post your license key publicly.

How much space will I get back?

It depends on which supported caches are present on your Mac. The scan shows estimates, the dry run previews the selection, and cleanup reports measured results. Caches can grow again as apps rebuild them.

Is there a refund policy?

Yes. Email hello@aicachecare.com within 30 days of purchase to request a full refund. Include your purchase email or order number. See the refund policy for details.

How do I uninstall it?

Disable weekly maintenance in the app first, then quit the app and move it from Applications to Trash. Local settings and logs may remain in your Library. Contact support if you need help removing those.

Still need a hand?

Email hello@aicachecare.com. Include your app version and macOS version if it’s a technical question.

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